RESPONSIBILITIES: 

Manage customer service operations while coordinating marketing activities to enhance customer experience and support business growth.

Customer service operation: 

The main purpose of the Customer Service position is to interact with customers to provide and process information in response to inquiries, concerns and requests about products, services, and company.

·       Act as brand/ company custodian to collect and manage customer voice through various company channels including but not limited to stores, website, Facebook inbox, Facebook comments, Instagram, telephone hotline response. 

·       By communicating and coordinating with internal departments, deal directly with customers either by telephone, email, or face to face 

·       Respond, handle, and resolve promptly to customer inquiries/ complaints 

·       Keep records of customer interactions and transactions; details of inquiries, comments, and complaints; details of actions taken

·       Provide feedback on the efficiency of the customer service process

·       Analyze customers' feedback to understand areas for improvement and present the findings to senior management through the CS tracking report weekly and monthly 

·       Develop business process improvement solutions to enhance customer service operations

Marketing Coordinator tasks: 

·       System operating monthly and by campaign: 

-       Set up Advertising on LCD screen in various touch points at store by operating the Content Management System (Omos)– Retail Media 

-       Operating CRM Platform (Mobio) to set up and distribute SMS voucher for Loyalty customers.

-       Operating and develop audio scripts for monthly campaign or when requirements.

·       Website content monitor: act as a website admin to support MKT team to update and upload information related to new store location, Store photos, campaign banner, or Loyalty Policy if needed.

·       Manage and update new location on Google maps for NSO stores

·       Collect and check the material source from Supplier (VDO, Photo) that matching with Social Digital Guidelines monthly 

·       Collect customer information from minigame participants and consolidate prize distribution.

·       Support MKT team to organize the Local store MKT activities: Gift management and allocation or related tasks.

 

REQUIREMENT:

·       University/Collage Degree or equivalent in Hospitality or Marketing 

·       Minimum 3-5 year of Sr. Customer service position preferred in Retail, FMCGs related to Health and Beauty, Fashion, F&B.

·       Good work ethic, positive attitude with a growth mindset

·       Customer service orientation with good product knowledge

·       Patient, polite and stress tolerance

·       Good communication in both Vietnamese and English, reporting, and presentation skills

 

APPLICATION: 
Interested candidates, please send your application package to email: [email protected]

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